SHIPPING & RETURNS

Shipping Policy

We Ship within Canada only.

We are currently working on setting up accounts for shipping Canada wide but not available yet. As of November 1, 2025, we are only able to offer overnight shipping in most of Alberta. Some conditions apply, please contact to inquire if shipping to your location is available. We will update as we find solutions. Shipping on orders over $450 will be free.

DOA (dead on arrival)policy

Photos of any DOAs must be sent to us via email within 2hrs of delivery confirmation by carrier. After receiving photos, we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2hrs we will issue a shop credit for the total purchase price minus any shipping charges. Often, we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees. No refunds will be given, only shop credit.
Please send a clear photo of the coral in the original unopened shipping bag and a photo of the item outside of the bag
If you are unsure about the item when you receive it please photograph and send the pictures and then keep us updated and we will deal with items on a case-by-case basis
All coral orders must have video of the unopened box being cut open and the unopened bag showing the DOA coral.
We are not responsible for DOAs due to carrier delay.
Livestock is not guaranteed if inadequate or wrong contact info or address was provided.
No refunds of shipping charges will be issued.
If we are unable to replace your DOA with a comparable item, we will credit your account for the full purchase price of the item as a credit on our website.
If you have any questions about our DOA policy, please ask before ordering.
We currently do not accept any returns/exchanges